At Aurora Earrings, we take pride in our jewelry and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy explains your rights and how to proceed.
1. Returns Eligibility
- Items must be returned within 14 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Customized or personalized items cannot be returned unless they are faulty or damaged.
2. How to Request a Return
- Contact us within 14 days of receiving your order:
📧 Email: info@auroraearrings.staging.baa1102.net
📞 Phone: +44 123 456 789 - Provide your order number, the item(s) you wish to return, and the reason for return.
- Our team will respond within 2 business days with instructions on how to return your items.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed using the original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to a faulty or incorrect item.
4. Exchanges
- We currently offer exchanges only for incorrect or damaged items.
- Contact us with your order details and the replacement request.
- We will provide instructions to return the item and ship the replacement.
5. Damaged or Faulty Items
- If your item arrives damaged or defective, contact us immediately.
- Please provide a photo of the damaged or faulty item.
- We will arrange for a replacement or full refund, including shipping costs.
6. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a tracked shipping method to ensure your return arrives safely.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
📧 Email: info@auroraearrings.staging.baa1102.net
📞 Phone: +44 123 456 789
Thank you for shopping with Aurora Earrings. Your satisfaction is our priority, and we aim to make the returns process smooth and hassle-free.